Proper planning can reduce the pitfalls that kill your budget and strain performance.
Marc Sollars | February 13, 2018
We've all seen the predictions: IDC, for example, forecasts a $8 billion global software-defined WAN (SD-WAN) market by 2021 -- an enticing figure that has led many telcos and cable companies to add SD-WAN to their portfolios in the last 12 months alone. The market is clearly confident of the technology's potential to help drive greater business agility.
However, before IT teams jump on the SD-WAN bandwagon, they need to take a long, hard look at their network performance expectations and vendor capabilities. A suitable strategy will include risk assessment and risk management planning with an eye on avoiding any potential cost issues or operational constraints.
Protecting Network Performance
Enterprises increasingly are using on-premises and cloud services in hybrid deployments to boost responsiveness. And to empower local branches further and boost DevOps' innovations, they've taken networks hybrid, too -- with many using a blend of MPLS, broadband, 4G, and public Wi-Fi connectivity. As a result of these different connectivity choices, however, maintaining network performance, locally and across the globe, can be a struggle, as can keeping costs from mushrooming. Analysts have warned that despite all the network investments in recent years, global businesses still have infrastructures with sub-par connectivity; core applications that can't respond adequately to volatile economic conditions; new branch connections in need of upkeep; and difficultly keeping up with increasingly mobilized users who move from device to device throughout their working days.
Fortunately, SD-WAN promises better control of these scattered networks, sites, and applications. Layered over companies' existing connectivity solutions, SD-WAN abstracts applications and data from the underlying infrastructures. As a result, organizations using SD-WAN can better control global network performance. They can fine-tune and automate management from a central point, eliminating the need for network engineers to travel to or be located at branch offices to carry out manual network configurations.
Centralized control promises transformation of local branch capabilities. In particular, SD-WAN helps network managers make smarter decisions about the routes that data will take over the network, depending on business priorities for different applications. Enterprises can build in greater bandwidth for local offices or set up failover rules so traffic automatically switches to the next best available route and avoids downtime.
Using SD-WAN, networking teams can use cheaper connectivity options and improve application availability and business productivity, sending sensitive application traffic down high-grade routes such as MPLS while transporting less important material over cheaper routes. In addition, they can accelerate the set-up of new locations, and reduce the ongoing need for onsite maintenance.
Cost Assessment
Before rushing into an SD-WAN strategy, therefore, CIOs would be wise to seize the opportunity to assess other connectivity costs, such as enterprise-grade Internet, at the time of MPLS contract refreshes. While MPLS generally requires an organization to operate expensive edge hardware, usually to a carrier's term contract, SD-WAN flips the cost model to suit the service user, offering a low-cost commodity item with the intelligence or orchestration capabilities provided at the overlay level.
As such, SD-WAN is turning hybrid network cost equations on their head. Gartner, for example, recently estimated that a company with a traditional 250-branch WAN model could reduce three-year running costs of approximately $1.3 million to $453,000 through an SD-WAN deployment.
Carefully implemented, even in complex brownfield IT landscapes, the latest SD-WAN implementations are starting to provide new levels of network control and agility as well as boost the bottom line for performance while bringing order to network maintenance, support, and travel budgets. SD-WAN tools provide the opportunity, as Gartner puts it, for IT teams to align IT infrastructures with the businesses they serve; but planning for them also demands that they consider commercial and network priorities together and not in isolation.
To ensure effective SD-WAN planning and guard against network agility strategies placing possible constraints on the business, enterprises should take time to understand their innovation, future business model, infrastructure, and in-house resourcing needs. The need for caution naturally extends to selecting the right SD-WAN provider.
Evaluating SD-WAN Vendors
When pursuing an enterprise innovation strategy, IT needs to assess how delivering new apps for end customers or new DevOps platforms will affect bandwidth needs or alter network traffic priorities. For example, if the board is rethinking the business model, how many global locations will need support and what level of access will new classes of remote workers, partners, and contractors receive?
Network agility goals will vary widely among global companies. One enterprise might be looking for an SD-WAN vendor that provides network optimization and improved efficiency of circuits out of the box, while another focuses solely on better voice and video delivery for teams working collaboratively.
To achieve true agility, SD-WAN also forces companies to rethink their security postures, particularly where complicated configurations are in place. Security, of course, should be number one priority for any new network architecture, particularly as more applications move to the cloud. SD-WAN provides the opportunity for a more secure architecture than a traditional WAN, but to achieve this, the security team and policies must be integrated from the start. Choosing an SD-WAN provider that also understands the security world will be of clear benefit here.
Many global-level carriers rely on a single vendor to deliver their SD-WAN services, which means their capabilities are defined by what that individual vendor's product is designed to do and not necessarily suited to meeting agility requirements. IT teams might be wise to seek a specialist SD-WAN provider that can map out flexible options, without the need for a long-term deal or a large-scale investment.
Each vendor approaches architectural needs or delivers its commercial offering in very different ways. A global carrier offering connectivity with SD-WAN services may be an attractive option to a fast-growing company, especially if it provides coverage in new territories targeted by the business. Such "one size fits all" deals are simple and save time in the short term, but the IT decision makers need to be aware that the carrier agreement might limit the type of circuits used, and lock them into costly contractual commitments over a longer timeframe.
And amid the recent rush to provide SD-WAN offerings, there's the old question of vendor responsiveness and reporting. CIOs in fast-growing or hard-pressed enterprises need to satisfy themselves that the new vendor and carrier SD-WAN services established in the last 12 months are truly flexible enough to ensure manageable costs, responsive support teams, and compliance with security regulations. To perform such due diligence takes time, which must be carefully balanced with speed to market to ensure the right results.
As we've seen, finding the right way through the trees also demands detailed discussions with SD-WAN integrators and vendors that will find the most appropriate options for a global enterprise with unique network agility demands.
SD-WAN tools will undoubtedly give IT teams agile network options to better support business units around the world. But IT organizations in fast-moving companies need to assess their connectivity and performance needs carefully and ask their potential SD-WAN vendors how they'll bring clarity to implementing and managing these tools' costs. If not, IT will still struggle to see the management wood through the networking trees.