ShoreTel

From Wikipedia, the free encyclopedia

ShoreTel, Inc.

 

Type

Public

Traded asNASDAQ: SHOR

IndustryTelecommunications

Founded1996

HeadquartersSunnyvale, California, United States

Key people

Don Joos, CEO
Mike Healy, CFO
Bharath Oruganti, SVP
Eugenia Corrales, SVP

Revenueapprox. $300 million

Number of employees

approx. 975 (2013)

Websitewww.shoretel.com

ShoreTel, Inc. is a telecommunications vendor providing unified communications for business.

Its headquarters are in Sunnyvale, California with regional headquarters in the United Kingdom, Germany, Spain, Indiaand Australia.

ShoreTel was co-founded in September 1996 as Shoreline Communications by Edwin J. Basart and Mike Harrigan, both of whom were co-founders of Network Computing Devices. First products were shipped in 1998. The company changed its name to ShoreTel in April 2004 and was registered in Delaware on June 22, 2007.

Their initial public offering on July 3, 2007, raised about $75 million, as they were listed with the symbol SHOR on NASDAQ.[1]

On October 21, 2010 ShoreTel announced the acquisition of Santa Clara, California based enterprise mobility provider, Agito Networks for approximately $11.4 million.[2][3]

On February 1, 2012 ShoreTel announced they were in the process of purchasing M5 Networks (based in New York City) for $146 million.[4] The acquisition was completed in March 2012. M5 services were branded as ShoreTel Sky within the cloud division of ShoreTel. Since the acquisition, new services were introduced, including integrated instant messaging and conferencing.

In August 2013, Don Joos became president and chief executive. He had joined ShoreTel in April 2011 from Avaya.[5]

As of June 30, 2014 the company had $56.1 million in cash, cash equivalents and short-term investment and no outstanding debt.[6]

ShoreTel’s latest product, Connect Common UC Platform, was launched in August 2015.[7]

The company acquired Corvisa in January 2016, in order to provide SIP trunking and additional third-party application integration.[8]

ShoreTel Connect Hybrid Sites was made available in February 2016, a hybrid offering of on-premise and cloud services.[9]

As of March 31, 2016, the company had $100.0 million in cash, cash equivalents and short-term investments and no outstanding debt.[10]

References[edit]

  1. Jump up^ "ShorelTel Inc (SHOR) IPO". NASDAQ. July 3, 2007. Retrieved August 28, 2013.
  2. Jump up^ Stefanie Mosca (October 21, 2010). "ShoreTel Acquires Enterprise Mobility Leader Agito Networks for $11.4 M". TMCnet. tmcnet. Retrieved August 28, 2013.
  3. Jump up^ Jeffrey Burt (October 21, 2010). "ShoreTel Buys Agito, Expands Mobile UC Capabilities". eWeek. Retrieved August 28, 2013.
  4. Jump up^ Jeffrey Burt (February 1, 2012). "ShoreTel to Buy M5 Networks, Grow Cloud UC Capabilities". eWeek. Retrieved August 28, 2013.
  5. Jump up^ "ShoreTel Names Don Joos as President & CEO: ShoreTel SVP Steps Up to Top Role for Leading Unified Communications Provider". Press release. August 8, 2013. Retrieved August 28, 2013.
  6. Jump up^ "ShoreTel Reports Financial Results for Fourth Quarter and Fiscal Year 2014". Aug 7, 2014. Retrieved June 19, 2015.
  7. Jump up^ Jeffrey Burt (August 19, 2015). "ShoreTel Rolls Out Connect Common UC Platform". eWeek. Retrieved June 16, 2016.
  8. Jump up^ Rory Lidstone (January 7, 2016). "ShoreTel's Corvisa Acquisition is Officially Complete". CloudComputing. Retrieved June 16, 2016.
  9. Jump up^ Michelle Burbick (February 24, 2016). "Hybrid Made Easy". nojitter. Retrieved June 16, 2016.
  10. Jump up^ "ShoreTel Reports Financial Results for Third Quarter Fiscal Year 2016". April 28, 2016. Retrieved June 16, 2016.

Business Telecommunication Systems, Inc.(BTS)

BTS started business in 1981 to provide business class telephone systems, paging systems, voice and data cabling.

We are a solutions-oriented company with an award winning service and support team, BTS is dedicated to continuing its 33-year tradition of quality products and a commitment to excellence.

BTS 

 

Complete Range of Communication Solutions

  • VOIP Phone Systems from ShoreTel
  • Microsoft Lync
  • Conferencing Systems
  • Voice, Fiber and Data Cabling
  • 70v Paging Systems
  • Video Surveillance Systems (CCTV)
  • Computer Service and Management
  • Wireless Data Systems
  • License # 529484

 

The Best Service - 24 hours a day, 7 days a week

Your communications system is vital to your business! When it experiences a major failure, you are virtually "out of business." At BTS, we recognize this and have developed the most responsive support organization in the industry. Our customer service center centrally located in Corona, CA. is available with certified technicians, 24 hours a day, seven days a week on an on-call basis. Detailed customer account records in our state-of-the-art system enable us to diagnose and resolve problems quickly. In many cases, we can resolve your problems remotely without even dispatching atechnician to your site. However, in cases where there is a need for an on-site visit, you can rest assured that an expert BTS technician will be at your doorstep promptly.

 

BTS Proudly Supports Los Angeles, San Diego, Long Beach, Bakersfield, Anaheim, Santa Ana, Riverside, Chula Vista, Irvine, San Bernardino, Oxnard, Fontana, Moreno Valley, Glendale, Huntington Beach, Porterville, Santa Clarita, Garden Grove, Oceanside, Rancho Cucamonga, Ontario, Lancaster, Palmdale, Corona, Pomona, Torrance, Escondido, Pasadena, Orange County, Fullerton, Thousand Oaks, Simi Valley, Victorville, El Monte, Downey, Costa Mesa, Inglewood, Ventura, West Covina, Norwalk, Carlsbad, Murrieta, Burbank, Temecula, Santa Maria, El Cajon, Rialto, Compton, South Gate, Vista, Mission Viejo, Carson, Hesperia, Santa Monica, West Minister, Santa Barbara, Whittier, Newport Beach, Hawthorne, San Marcos, Alhambra, Buena Park, Lakewood, Hemet, LA, Perris, Del Mar, Coronado, Poway, Santee, Encinitas, Imperial Beach, La Mesa, Lemon Grove, National City, Solana Beach, and other surrounding areas.

 

 

Just a few of our awards

  • Awarded ShoreTel Circle of Excellence
  • Awarded ShoreTel Winner's Circle
  • Awarded ShoreTel Gold Champion Partner
  • Awarded ShoreTel Million Dollar Club
  • 2014 – Microsoft Partner Network Communications
  • 2013 – Awarded ShoreTel’s World Class Performance Award
  • 2012 – Awarded ShoreTel’s World Class Performance Award
  • 2011 – Awarded ShoreTel’s World Class Performance Award
  • 2007 to 2013: Awarded world-class customer satisfaction rating by achieving an impressive score over 98%
  • 2007: Awarded ShoreTel, Inc. the #2 Sales Volume Achiever for ShoreTel Fiscal 2007
  • 2003: Awarded Inter-Tels Highest Dealership Level of PLATINUM
  • 2002: Awarded Sprint's Highest Achievement Award for Exceptional Sales Volume as the Fourth Largest Dealer in the U.S.
  • 2001: Awarded Toshiba's Recognition Award for 20 years of OUTSTANDING SALES AND SERVICE to its customers
  • 1995: Awarded Toshiba's CALL TO PARADISE Award for Exceptional Performance by a Dealership
  • 1987: Awarded ITT's FIVE STAR Award Service Excellence and Sales Volume

 See a complete list of our Awards here

There are many things to consider when choosing your communications company.

  1. How long have they been in business:   32 Years
  2. Are they a reputable company:  Yes
  3. How do they treat their customers: Customer Score 98%
  4. Do they stand behiend their work: Yes
  5. Are they financially stable: D&B Score 80 duns# 10-922-1705

SIP vs PRI: Head-to-Head + Infographic

VOIP & UC

September 02, 2015

Ask IT and telephony pros which is better for business communications: SIP or PRI trunks, and you will likely get a lot of heated debate. Of course, PRI and SIP trunking (a trunk in the telephony world is a dedicated line) are the two main ways in which businesses deliver voice and data into their offices. While PRI is an older technology and SIP is younger, both have their pros and cons. It’s important to know the upside and downside of each one to determine which is best for your business needs.

PRI
PRI (Primary Rate Interface) is a voice technology that has been widely-used since the 1980s. It is an interface standard used on an ISDN (Integrated Services Digital Network) to deliver multiple lines of voice and data into a business’s exiting PBX via one physical line, called a circuit. PRI is a high-capacity service carried on T1 trunk lines between telco central offices and your location. Most businesses have their ISDN PRI circuits in the form of T1 or fractional T1 lines. A T1 line carries voice and data via 24 digital channels.

PRI is considered “old-school” telephony. It is physical hardware and also requires servicing from a telco for deploying, upgrading and troubleshooting.

SIP
SIP is a way to deliver voice via the Internet. SIP is a telephony networking protocol (much like other network protocols such as HTTP and SMTP), therefore it’s a network technology rather than a telephone technology like PRI.

SIP trunks are virtual; they don’t require additional hardware to deploy. A business can use SIP for voice without need for an existing PBX since many SIP providers offer hosted PBX. As with PRI, SIP can deliver multiple voice lines to a single organization.

Upside and Downside of Each
Both SIP and PRI have their pros and cons. Many will say that when it comes to call quality, PRI is the superior. PRI is not a network technology so it’s not subject to the network interference, packet loss and jitter to which SIP is prone. Companies that have mission-critical call quality needs will often choose PRI trunks over SIP.

PRI is often touted as the more secure telecommunications method. PRI traffic travels through a private telephone network—it’s not exposed to the Internet as SIP lines are. Most VoIP pros agree that a hardened firewall is a must to protect the corporate network when using SIP.

One of the biggest benefits to SIP is one of the biggest drawbacks to PRI—flexibility. With a SIP trunk, as your business and telephony needs grow you can just add more SIP trunks via a SIP provider. Upgrading usually only involves making an online request with the SIP provider, or, in the case of hosted PBX, upgrading your hosted service subscription to allow for more users or lines. With PRI, you need the PRI provider to come on-site and implement another PRI circuit or to perform repairs.

Since SIP trunking requires little-to-no hardware deployment, it is often viewed as the more cost-effective of the two. However, when it comes to usage rates, SIP and PRI trunks can be competitively priced and usage costs may vary depending on a business’ location. It pays to do research when comparing rates. Some providers of either type of trunk charge on a per-usage basis as with a typical phone bill, while others offer a flat rate.

Another con with SIP—when your Internet goes down, your telephone system goes down, too. Redundancy can be achieved with a failover Internet connection such as LTE or WiMAX.

Hybrid Trunking
Yes, there are usage cases where you can mix SIP and PRI. One may be where a business uses PRI for local calling and then uses a SIP trunk from a hosted VoIP service for international calls as a way to save money. Although SIP trunks are increasingly replacing PRI, legacy PBX systems can use SIP trunking by implementing a VoIP gateway.

 

Which to Choose?
There are a few takeaways to consider when choosing to implement a PRI trunk versus SIP or when deciding to upgrade your PRI to SIP:

  •  Determine how many people are on the phone simultaneously during your company’s busiest hours. If you go with SIP, do you have or can you get an Internet connection that has the bandwidth to handle that much call load? If not, maybe PRI should be the consideration.
  • Is call quality mission-critical for your business? If yes, then PRI is the winning choice.
  • Do you need to be able to quickly scale the amount of users or lines in your organization? Scalability is where SIP trumps PRI.
  • Is your existing PBX system compatible with VoIP gateways? If it’s so antiquated that it isn’t, it may be time to update the PBX or scrap it for a hosted SIP solution.
  • Do you have in-house IT to support and maintain PRI trunks? They are the ones who will be responsible for working with carriers for any deployments and needed upgrades or servicing. If you are working with a very streamlined staff with little to no IT support, a hosted SIP solution may be a better telephony fit.

The Difference Between SIP And PRI For Communications

Facebook LinkedIn  Twitter

Written by Chandler Harris, Content Marketing Manager | May 13, 2015

There are two main types of business phone solutions: Primary Rate Interface (PRI) and Session Initiation Protocol (SIP). The latter is increasingly becoming the standard in the enterprise as Internet-based solutions become more popular, but some organizations still use a traditional PRI connection. So what's the difference between the two systems? In many ways the two serve the same purpose, enabling simultaneous calls over a phone line. But there are major differences in the characteristics and features offered by each solution. 

Session Initiation Protocol

SIP is a virtual connection to the public switched telephone network. It runs on top of a data connection already present in an organization and is used to signal and control multimedia communication sessions like VoIP calls and video conferencing. The most common use of this protocol in business is SIP trunking, which allows multiple streams of VoIP calls to be routed through a network simultaneously and delivered to a recipient as packets of voice data. The capacity of a SIP trunk is equal to the capacity of the service provider and bandwidth available between the customer and carrier.

Many businesses exclusively use SIP trunking, as it allows them to connect to digital Unified Communications (UC) options and offers a simple, cost-effective way to access communication channels. SIP connections are sold per call path, and only one SIP trunk is required to handle all of the simultaneous calls a user wants to make -- as long as the bandwidth is sufficient. SIP trunks work with Direct Inward Dialing (DID) phone numbers and can use local or out-of-area numbers. This way if a business has offices in multiple states, all of the numbers can stay the same no matter the location. In the event of a service disruption, SIP DIDs can be rerouted to unaffected offices or contact centers, improving resiliency.  

Primary Rate Interface

A PRI system works on a single physical line, most often a T1 connection in North America. These lines have a total of 23 voice channels which can all be used simultaneously. PRI also employs a circuit-switched model to make voice connections between endpoints. Because PRI is a physical phone line, a physical connection to the user's telephony system is necessary and usually results in the installation of a costly PRI interface card.

PRI works with DID phone numbers as well. However, in this case, numbers must be purchased in blocks of 20 and must be local to the area in which service is terminated. Connections are sold per circuit, and the maximum amount of simultaneous connections per circuit is 23, meaning a business would have to install multiple lines in order to increase its calling capacity. Purchasing additional PRI lines requires additional hardware to connect them to existing telephony systems, which creates a lot of extra costs. This can be especially difficult for contact centers that need massive amounts of call capacity.

Choosing Which System Is Right For Your Business

As businesses continue to grow and expand on an international scale, many are experiencing cost and service benefits by implementing Voice-over-IP (VoIP) phone systems. Internet-based calling allows companies to dramatically reduce spending on communication solutions and improve call quality. To receive the benefits of VoIP telephony, organizations are increasingly adopting SIP trunking over traditional PRI solutions.

PRI vs SIP Trunking

This article is meant to provide a very basic black and white overview of the differences between PRI Circuits and SIP Trunking.  This is by no means a thorough explanation, as there are many gray areas around both.  For example, SIP can also be used to transmit video (not just voice communication).  As such, if there is anything you’re unclear about, please email us – and we will personally answer your question!

Basic Overview of PRI and SIP Trunking

What is PRI and SIP Trunking?

PRI and SIP Trunking are two different ways of connecting your business to the PSTN (Public Switched Telephone Network). Typically both methods, PRI and SIP Trunking, require a piece of an equipment in your office called a PBX (Private Branch Exchange). Most PBX and IP PBXs can support both PRI and SIP Trunking connections, either directly or with an adapter.

Resources

Get A Free PRI Circuit Quote

I want my free quote

Free Sip Trunk Trial

Get My Sip Trunk Trial

Did You Know?

The PSTN is a complex network of carriers that forms the “Telephone Cloud” that we are all familiar with.  It is the infrastructure that allows anyone to call anyone else in the entire world, whether they’re using a cell phone, land line, or VoIP.

PRI vs SIP Trunking – Main Differences

What are the Major Differences?

 

PRI

  • PRI (Primary Rate Interface) is a physical connection to the PSTN over a dedicated line that only serves voice transmission.
  • PRI uses a circuit switched model for making voice connections between people
  • PRI has a guaranteed Quality of Service (QoS)

SIP Trunking

  • SIP (Session Initiating Protocol) Trunking is a virtual connection to the PSTN over a physical line that is often shared over your existing data connection.
  • SIP Trunking uses a packet switched model for making voice connections between people
  • SIP Trunking is typically Best Effort

Let’s Talk – PRI

More Specifically, What is PRI?

Check out our Article for a slightly  more in-depth look at PRI

 

A PRI is a single line (typically a T1 connection in North America) with 23 voice channels (and a single data/control channel), that allows your business to hold 23 calls simultaneously.  This is not always equivalent to the number of phone numbers a business has.  Your business may have 100 phone numbers that are directed to come across a single PRI, however, you will only be allowed to hold 23 phone conversations at once.

Let’s Talk – SIP

More Specifically, What is SIP?

Check out our Article for a slightly more in-depth look at SIP Trunking

In short, SIP Trunking is a method of sending your voice connection over an existing data line, and therefore is commonly referred to as VoIP (Voice over Internet Protocol).

Remember

SIP Trunking is nothing more than the virtual connection between your PBX and your carriers SIP Network, over the already existing Physical Data Line.

Your call goes out over the SIP Trunk, is treated exactly like every other piece of data on that connection and is not given priority over webpages, emails, or instant messages.

Once it arrives at your carriers network over the SIP Trunk, your provider’s equipment knows where to direct that call; this may either switch it over to the PSTN (so that someone with a regular phone can receive the call) or perhaps send it to a PBX at another location. A single SIP Trunk is typically limited only by the amount of bandwidth on your data connection, or in some cases, limited by the number of “call paths” you are purchasing from your SIP Trunk provider.

Expanding Your Connection

We Need To Make More Calls!

 

Need To Grow with PRI?

If your business requires the ability to hold more than 23 simultaneous calls, the only option for upgrading through PRI is to purchase an additional PRI line that gives you an additional 23 simultaneous calls.

Need To Grow with SIP?

This is typically as easy as calling your provider and purchasing more SIP Trunk virtual connections, or even just increasing your data connection’s bandwidth.  (Dependent again on how your carrier is selling the SIP Trunk to you).

Quality of Service (QoS)

Hello? Can You Hear Me?

 

Since the PSTN’s main purpose is to handle voice connections, there is always a guaranteed bandwidth capacity and availability for phone calls. Voice calls through the PSTN will always take priority over any other type of potential traffic. Likewise, PRI Circuits always have a guaranteed amount of bandwidth set aside for each call that can never be used for anything else. Therefore, your service provider can offer a very high level Quality of Service when providing a PRI connection for you. SIP Trunking, however, cannot always guarantee this QoS. Since each voice connection is sent as a packet like any other piece of data, it is subject to lag, delay, high pings, or packet loss. These are not usually issues for websites or emails, since the server will continue sending the same packet repeatedly until your computer receives it. However, with the real time transmission of Voice, these packets can typically only be sent once. If the packet doesn’t make it, it may sound a lot like when someone is on their cell phone with poor coverage. Currently the only way to provide a QoS for a SIP Trunk is to purchase an MPLS (What is MPLS?) and the circuit from the same provider offering the SIP Trunk. This is typically a much more expensive option. Since you’re using the same carrier for all of the services, they can prioritize the voice packets for you.

PRI vs SIP Trunking Choices

Which Should We Choose?

 

PRI Only

  • Guaranteed call quality is a top priority for your business

PRI and SIP Trunking

  • Your business loses money every second that your phones are offline.  You can have your phone calls primarily transmitted over a SIP Trunk, and if that data line goes down, the calls can be rerouted by the carrier over your PRI Line.

SIP Trunking

  • You are looking for a low cost solution, and have some flexibility on potential call quality issues

The only real answer to this is: It Depends. Before you purchase a PRI connection or a SIP Trunk, you should carefully outline your business needs.  While VoIP with SIP Trunking seems like the best new technology to have, it may not be right for you.

PRI vs. SIP Trunking

What are the advantages of PRI versus SIP Trunks?
1. Relatively little equipment between the PTSN and the PBX. Less to break or go wrong.
2. Simple to set up. No need for QoS, routing, authentication, etc. Of course if you only know IP, SIP is easier, but if you learn both, ISDN is easier.
3. If compared to SIP over internet, PRI has guaranteed quality. Granted, SIP *can* have just as good (and better) quality, just not guaranteed if done over the internet (it can be guaranteed over a private circuit).
4. Less latency/delay so there is less “talk-over”.
5. FAX, high speed modem, TTY, etc, pass-through actually works. (it *can* work over SIP, but Asterisk just isn’t quite there yet)

What are the advantages of SIP Trunks versus PRI?
1. Cost - Inexpensive. (at least SIP-over-internet)
2. Easy and quick to scale if you have bandwidth.
3. Great for disaster recovery if using SIP over internet.
4. Very cheap to get “local” numbers from all around the world.
5. If using SIP over internet, easy to compare provider.

PRI vs. SIP Trunking

What are the advantages of PRI versus SIP Trunks?
1. Relatively little equipment between the PTSN and the PBX. Less to break or go wrong.
2. Simple to set up. No need for QoS, routing, authentication, etc. Of course if you only know IP, SIP is easier, but if you learn both, ISDN is easier.
3. If compared to SIP over internet, PRI has guaranteed quality. Granted, SIP *can* have just as good (and better) quality, just not guaranteed if done over the internet (it can be guaranteed over a private circuit).
4. Less latency/delay so there is less “talk-over”.
5. FAX, high speed modem, TTY, etc, pass-through actually works. (it *can* work over SIP, but Asterisk just isn’t quite there yet)

What are the advantages of SIP Trunks versus PRI?
1. Cost - Inexpensive. (at least SIP-over-internet)
2. Easy and quick to scale if you have bandwidth.
3. Great for disaster recovery if using SIP over internet.
4. Very cheap to get “local” numbers from all around the world.
5. If using SIP over internet, easy to compare provider.

ShoreTel. Brilliantly simple business communications. ShoreTel Premises Product Speci cations—ShoreTel IP Phones IP Phone 930D IP Phone 655 IP Phone 560g 3 (On-screen indicator) 4 (Transfer, conference redial/history, hold) 3 176 x 220 pixels Backlit, color Half-duplex, on-screen indicator On-screen indicator Handset, speakerphone, headset, alert/rings 2.5mm headset jack • • • 6 party Unlimited (system)/ Alphanumeric lookup • • Unlimited (stored on server) 4 Unlimited SNTP sync • • IP Phone 485g Functions Call appearance Feature keys Soft keys Display Speakerphone (full duplex) Mute Volume controls Headset compatibility Electronic hook-switch control for wireless headsets Features Call redirect Call timer Caller ID name, number Conference call management Directory Message waiting (LED) Missed call indicator Redial/history Ring tone selections System speed dial Personal speed dial Time and date Transfer to voicemail On hook dialing Built-in VPN client XML application support Visual voicemail 12 (Tri-color LEDs) 5 (redial, voicemail, directory, call history, applications) 640 x 480 pixels (VGA) Backlit, color touchscreen LED indicator/Advanced beam-forming microphone array/Extension microphone option LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED indicator • • • • 6 party Unlimited (system)/Sort by rst or last names/ Alphanumeric lookup • • Unlimited (stored on server) 4 Unlimited 100 SNTP sync • • • • • 6 (Tri-color LEDs) 8 (Transfer, conference, hold, intercom, redial/ history, voicemail, options, directory) 4 24 characters x 7 lines 168 x 80 pixels Backlit, grayscale LED indicator LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED indicator • • • • 6 party Unlimited (system) • • Last 20 numbers 4 Unlimited 100 SNTP sync • • • • 8 (Tri-color LEDs) 6 (Transfer, conference, hold, history, voicemail, directory) 5 480 x 272 pixels, Backlit, color LED indicator LED indicator Handset, speakerphone, headset, alert/rings RJ-22, LED Indicator • • • • 6 party Unlimited (system)/Sort by rst or last names/ Alphanumeric lookup • • Unlimited (stored on server)/ Filter by All, To, From, Missed 4 Unlimited 100 SNTP sync • • • ShoreTel. Brilliantly simple business communications. ShoreTel Premises Product Speci cations—ShoreTel IP Phones IP Phone 930D IP Phone 655 IP Phone 560g • • • • • DECT/MGCP 802.1pq, DiffServ/ToS G.711 uLaw/aLaw, G.729a Base station: 802.3af PoE Local adapter (optional) Base station: 10/100 Base station: DHCP, static Handset: 16.8 x 4.7 x 2.2 cm Base station: 20.8 x 15.0 x 5.8 cm Handset (w/battery): 0.29 lb (0.13 kg) Base station: 0.73 lb (0.33 kg) Base station: Class 2 PoE (2.5 W/3 W/4 W) Battery: 3.7V 1100 mAH DECT wireless to base station /2.5mm headset jack • 0–40° 5–90% relative humidity (non-condensing) IP Phone 485g Option Management Call handling mode Call forwarding Handsfree mode Ring tone Agent state IP Telephony Protocol Quality of service Supported codecs Power (standard) Power (optional) Ethernet speed IP addressing Technical Specications Size Weight Power (idle/active/max) Interfaces Loop length Hearing-aid compatible Environmental Operating temperature Humidity • • • • • MGCP VLAN, DiffServ/ToS, UDP5004 G.722, G.711 uLaw, BV-32, G.729a, BV-16 802.3af PoE Local adapter (optional) 10/100/1000 switch DHCP, static 12.7 x 6.5 x 6.5 in 32.0 x 17.0 x 16.7 cm 4.0 lb (1.6 kg) Class 3 PoE (5.7 W/7.7 W/9.1 W) RJ-45 Ethernet uplink/RJ-45 Ethernet downlink/RJ-22 handset jack/RJ-22 headset jack / Extension microphone jacks (x2) / Diagnostic port 100 meters • 0-50° 5–90% relative humidity (non-condensing) • • • • • MGCP VLAN, DiffServ/ToS, UDP5004 G.722, G.711 uLaw, BV-32, G.729a, BV-16 802.3af PoE Local adapter (optional) 10/100/1000 switch DHCP, static 11.6 x 7.5 x 5.3 in 29.5 x 19.1 x 13.5 cm 2.6 lb (1.2 kg) Class 3 PoE (4.1 W/6.1 W/7.5 W) RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack 100 meters • 0-50° 5–90% relative humidity (non-condensing) • • • • • SIP VLAN, DiffServ/ToS G711 uLaw/aLaw, G726, G722, G729a, G723, ILBC, Linear 16bit 802.3af PoE Local adapter (optional) 10/100/1000 Switch DHCP, static 9.6 x 5.3 x 4.8 in 24.4 x 13.5 x 12.2 cm 1.66 lb (0.75 kg) Class 0 PoE (4.0 W/4.9 W/5.3 W) RJ-45 Ethernet uplink RJ-45 Ethernet downlink RJ-22 handset jack RJ-22 headset jack USB port (for future use) 100 meters • 0–50° 5–90% relative humidity (non-condensing)

Mitel: Acquiring ShoreTel Doesn't Make 'Financial Sense'

 

byMark Haranas on September 16, 2016, 3:22 pm EDT

Printer-friendly version Email this CRN article

Pages

Mitel is dismissing claims that it is seeking to acquire fellow unified communications vendor ShoreTel, saying the purchase doesn’t make "financial sense."

According to a report from financial news service CTFN Friday, sources predicted that Mitel and ShoreTel would begin M&A negations, with Mitel seeking to make another bid for ShoreTel. In 2014, Mitel made multiple offers to acquire ShoreTel with a high bid of $574 million, which ShoreTel ultimately declined.

A Mitel spokesperson said although Mitel is currently looking for potential acquisitions, ShoreTel "does not make financial sense for us."

[Related: Partners: HPE-Arista Partnership Will Take Share From Cisco]

"Obviously the company looked at ShoreTel, along with others. … At this time, ShoreTel is not one of the companies we are evaluating," said the spokesperson.

ShoreTel declined to comment on the matter.

Last month, Sunnyvale Calif.-based ShoreTel formed a Strategic Advisory Committee to review "strategic alternatives," which included the potential sale of ShoreTel or selling company assets.

“The [committee] intends to evaluate all options thoughtfully and thoroughly,” said Don Joos, president and CEO of ShoreTel, in a release. “I can assure our shareholders, employees, customers and partners that we will only embark on a new course if it offers superior value for shareholders, but we remain fully committed to continuing to deliver innovative solutions."

In Mitel's recent quarterly earnings call in August, executives said the company is looking at acquisitions that will successfully deliver shareholder value. Ottawa, Canada-based Mitel nearly acquired fellow UC specialist Polycom for $2 billion, although the deal was terminated in the eleventh hour. Polycom instead was bought by private equity firm Siris Capital Group for around the same $2 billion price tag.

One top executive from a solution provider and longtime ShoreTel partner said ShoreTel is likely looking at potential offers as consolidation in the unified communications market continues.

“[ShoreTel] is probably looking at the open market right now,” said one top executive from a solution provider and longtime ShoreTel partner, who declined to be named. “It’s going to be hard to grow substantially in this market right now … and they need to show growth to their investors as a public company quarter after quarter.”